I'm calling BS on the economic crisis and unemployment doomsayers. It's a crock. Brent and I have been plagued with incompetence at every turn from companies that we have chosen to patron. From which I can conclude, they don't care about getting our money.
I’m surprised that employees have little to no interest in job security. They could give a flying leap whether or not they have happy customers. The girl who was cranky at Einstein's Bagels, ok, no big deal. (When I'm shelling out $7 for a sandwich could I at least get the order right without a side of attitude?) But when you ask me for 5 grand you better act like you want it.
If there truly was an economic crisis corporations would be stepping up to the plate trying to differentiate their product and service. If unemployment was a real threat, there would be an added level of excellence due to the driving forces of competition in the employment market.
I’m using blog for a very self serving purpose. I’m ticked off, I'm sick of writing strongly worded letters, asking for managers, and then the manager's managers. Strangely blogging about crappy service is therapeutic, and by doing so I release my anger. Here's some additional companies that suck:
Not really the surprise of the century. We booked our tickets to Puerto Rico in October. In January I went on line to check the status. They had moved the first leg of our flight back two days and kept the second leg on the same date. I had received no notification of this flight change, and anyone with half a brain would have noticed the severe error. 45 minutes later, I had our flight back.
Not to mention we flew first class (used the sky miles) and when you fly first class from Puerto Rico to New York, a 5 and a half our flight- first class gets served a satisfying meal of peanuts. Seriously, peanuts.
La Concha Resort (a Marriott Property) in Puerto Rico-
After spending over 50 nights in Marriotts in the past year, I bear my Gold card with pride. Marriott hotels do a great job of making me feel ridiculously important for that status, knowing well that it's the Gold members that keep their business running. However, La Concha- a resort that was deemed to be ‘new’ must have missed the Marriott memo on customer service. From a girl at the front desk who was too good to check us in, changing rooms 3 times until we found one that was palatable (the hotel wasn't new, it was an old hotel that got a Mary Kay make over), a toilet that clogged up and took 4 phone calls, a stop by the front desk and 6 hours to get taken care of, and to top it all off the air conditioning went out. All would have been ok if the management had cared about the quality of the experience- but as a customer I have never felt less important. This is a company I've given $10,000 last year by choosing to stay in their hotel chains.
Wright Brothers Carpet Cleaning (Provo, Salt Lake, Davis County)-
The carpet cleaner flooded the carpet in my office- the technician was outside taking a break, water ran directly onto the carpet and soaked it. I naively assumed that he would take care of the excess water- 4 days later when the carpet was still wet and smelling of mold I called the cleaners- this was a Friday night- they wanted to wait until Monday to fix the mess. My house smelled, I told them that they could go ahead and pay for the carpet to be replaced. So instead they decided to come up Saturday morning. Saturday morning they did not show. It took some angry words, but we got some one up to clean the carpet Saturday night. We were told they would refund what we paid to get the carpet cleaned. Refund has not been issued.
Wells Fargo Bank:
Same bank 13 years. 13 years of loyalty and you'd think you'd matter as a customer but oh no, they keep trying to sneak fees into my savings account. Today I noticed they were charging me $10 a month for savings. So I'm paying them $120 a year to let them hold my money. This is the fourth time it's happened. I've stayed with them for convenience- now I'm out, we're breaking up.
We purchased a new furnace and AC. What was suppose to be a one day install by a man who spoke English has turned into a 3 day install by men who do not speak English and apathetic as to the 1- speed and 2- competence of their work. The banged up our door, they tried to leave us with out heat for two days (with a snow storm pending) Much yelling and gnashing of teeth has ensued.
Is it just me? Is there an epidemic of terrible service? Am I overly picky? Do you complain? What happens to the people who don’t complain? Most people must not complain when they get sub-par service, because if they did the sub-par would cease to exist.
I had hoped Equity Evil was a one time experience. Now it looks like terrible service has become the standard. Once the quality of service goes up, then I'll start worrying about an economic crisis.